Returns and Exchanges
Organically Baby Returns Policy
You may return most new, unopened items (skincare or dispsable diapers) within 90 days of delivery for a full refund or credit of the items in your order. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Return shipping and insurance costs are the responsibility of the buyer except for incorrect or defective items.
- Items must be in new condition
- Items must be returned with original packaging and accessories (no need to return the organically baby tissue/wrapping paper - it is recycled and recyclable so please recycle it :-)
- Shoes and clothing must be in unworn/unwashed condition with original tags attached
In most cases we are able to process returns and exchanges within 24 hours of our receiving them.
We Strongly recommend that return shipments are insured. We insure all of our shipments as a precaution against loss/damages incurred during shipping.
You should expect to receive your refund within two week of giving your package to the return shipper, however, in many (most) cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We almost always issue a refund or credit within 24 hours of our receiving the returned item if it meets with the return conditions.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Alternatively, you can send the package to our shipping address (Please note that we don't have a retail storefront at this time) and this location is only for receiving return shipments:
5114 Balcones Woods Dr.
Austin Texas, 78759
Please include a copy of your receipt or order number so that we can make sure the refund, credit or exchange gets to the right person.